Return Policy

Is Something Not Quite Right with Your Order?

No worries, we completely understand! You have 14 days after receiving your items to register a return. After registering, you have an additional 14 days to send them back to us. Only the return shipping costs are your responsibility.

Register a Return
Easily register your return by filling out the return form and sending it to info@vida-nova.co

Return Conditions

When using your right of withdrawal, please return the product with all accessories, preferably in its original condition and packaging. If the product is more damaged than necessary, we may charge for the loss in value. So, handle with love and care, and ensure it's well-packaged when returning.
Unfortunately, personalized items cannot be returned.

Oops, Received the Wrong or a Damaged Item?
Register your return by sending an email to info@vida-nova.co and state the correct reason for the return. Attach a photo of the damage or the incorrectly delivered item. Our customer service will respond within one business day.