Your satisfaction comes first at Nova Baby. If you’re not completely happy with your purchase, we’ll refund your money without any hassle—because you deserve nothing less than perfection.

At Vida Nova, we aim for top quality at the best price. That's why we ship our products directly from the supplier, saving costs and offering fair prices. Your order is processed within 24 hours, with an average delivery time of 7-12 days.

Free Shipping

We cover the shipping costs of orders over £25. Your order will be delivered to your home completely free of charge if your order is eligible.

Track Your Order

Keep a close eye on your order with our user-friendly Track and Trace page. From 2-3 days after your order, you can track its status online anytime, anywhere. This way, you’ll always know when to expect your desired items.

Questions About Your Order?

Always feel free to contact us by visiting our contact page

What is Nova Baby’s return policy?
We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the items are unused and in their original packaging.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website.

Are your products safe for babies?
Yes, all our products are made from high-quality, baby-safe materials. We ensure that everything we offer meets strict safety standards to keep your little ones safe and comfortable.